Your privacy matters to Techvibes International Limited (hereinafter referred to as either “Techvibes”, “we”, “our” or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also explains how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us or our mobile app “Travoola App or App”, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by Techvibes.

Our activities in relation to facilitation of inter-state transport services through a network of third party transit bus drivers and vehicle owners, are collectively referenced as the “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.

If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions. If you have questions about this Privacy Policy, please contact us through the email address provided on our website.


Information you provide to us

We collect information you provide directly to us, such as details received when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method and other information you choose to provide.

Information we collect through the use of our Services
We and our third party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser you use, the URL that referred you to our Services, all aspects of our Services that you access, among other information. In addition, we collect your device identifier (i.e. Internet Protocol (IP) address or other unique identifier) for your computer, mobile or other device used to access the Services. Tracking information is also collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers.
Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. Techvibes cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.

Information collected by Travoola App
Our Services are primarily provided through the Travoola App. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such mobile applications.

Travoola App may automatically collect and store, including without limitation, the following information from your mobile device:

• Your preferred language and country site (if applicable)

• The manufacturer and model of your mobile device

• Your mobile device and operating system

• The type of mobile internet browsers you use

• Your geolocation

• Transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

• Information about how you interact with Travoola App and any of our web sites to which Travoola App links, such as how many times you use a specific part of Travoola App over a given time period, the amount of time you spend using Travoola App, how often you use Travoola App, actions you take in Travoola App and how you engage with Travoola App

• Information to allow us personalize the services and content available through Travoola App.

Information Collected from Third Parties
We may, from time to time, supplement the information we collect about you through our website or Travoola App or Services with external records from third parties. For instance:

• If you choose to link, create, or log in to your Travoola App account with a payment provider or social media service, or if you engage with a separate app or website that uses our application programming interface “API” (or whose API we use), we may receive information about you or your connections from that site or app.

• When you request on demand services, our drivers may provide us with a user rating after providing services to you.

• If you also interact with our Services in another capacity, for instance as a driver or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User.

Use of Information Collected
Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We may use your information to carry out the following:

• Closely monitor which features of the Services are used most, to allow you view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.

• Prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use, and to investigate fraud, chargeback or other matters.

• Provide some of your information such as your name, pick up location and contact number to the driver who accepts your request for transportation so that the driver may contact and find you.

• Provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties.

• Contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies.

• For internal business purposes, inclusion in our data analytics and for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

• Techvibes may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behaviour such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.

• Techvibes may use the information collected from Travoola App to provide the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.

• Techvibes will use your IP address to help diagnose problems with our computer server, and to administer our web site(s).

• Techvibes will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive these notifications, you have the option to deactivate your account.

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. The following are the situations when information may be shared:

When You Agree to Receive Information from Third Parties
You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your information shared, your information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties; you should therefore review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

Third Parties Providing Services on our Behalf
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to User Information in order to carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as Techvibes and are obligated not to disclose or use your information they receive from us for any other purpose.

Joint Services
Certain aspects of the Services may be provided to you in association with third parties (“Joint Services”) and may require you to disclose some of your information to them. Such Joint Services will identify the third party. If you elect to register for products and/or services through the Joint Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Joint Service with a username and password obtained through our Services, your information may be disclosed to the identified third parties for that Joint Service and will be subject to their posted privacy policies.

Contests and Promotions
We may offer promotions through the Services that may require registration. By registering and participating in a promotion, you are agreeing to official rules that govern that promotion, which may contain specific requirements from you, including, allowing the sponsor of the promotion to use your name, voice and/or likeness in advertising or marketing associated with the promotion. If you choose to enter a promotion, you agree that your information may be disclosed to third parties or the public in connection with the administration of such promotion.

Administrative and Legal Reasons
Techvibes cooperates with government, law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information to government, law enforcement officials or private parties as we reasonably determine is necessary and appropriate:

(i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process;

(ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof;

(iii) to protect the safety, rights, property or security of Techvibes, our Services or any third party;

(iv) to protect the safety of the public for any reason;

(v) to detect, prevent or otherwise address fraud, security or technical issues; and /or

(vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

When You Share Information
Information may be collected and shared with third-parties if there is content from Travoola App that you specifically and knowingly upload, share with or transmit to an email recipient, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

Business Transfer
We may share your information with our subsidiaries and affiliates for internal reasons or to third parties for delivery of Joint Services. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If any information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend such information by making the change on the information page of your user account. You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.

If upon modifying or changing the information earlier provided to us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email ID.

If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through email address mentioned on the trip bill received. Even after your account is terminated, we will retain some of your information (including email address, geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

The information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us via the internet or wireless communication, and any information you transmit to Techvibes is done at your own risk. We recommend that you not disclose your password to anyone.

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions about this Privacy Policy, please contact us at, or write us at Techvibes International Limited Plot 1328 Wikki Spring Street Off Agulu Lake Street Maitama, Abuja, Nigeria.